.inbox{display:grid;grid-template-columns:320px 1fr 340px;height:100vh;background:#fff}.inbox .col{display:flex;flex-direction:column;min-height:0}.inbox .col.mid{border-left:1px solid var(--g100);border-right:1px solid var(--g100);background:#FBFCFE}.inbox .col.right{background:var(--g50);overflow-y:auto}.inbox .ahead{padding:18px 18px 14px;border-bottom:1px solid var(--g100)}.inbox .ahead .t{display:flex;align-items:center;justify-content:space-between}.inbox .ahead .t b{font-size:17px;font-weight:800;letter-spacing:-.03em}.inbox .ahead .t .cnt{font-size:12px;font-weight:800;color:var(--red);background:#FFECEE;padding:5px 9px;border-radius:8px}.inbox .filters{display:flex;gap:6px;margin-top:13px}.inbox .filters button{font-size:12.5px;font-weight:700;color:var(--g600);background:var(--g100);border:0;padding:7px 12px;border-radius:9px;letter-spacing:-.02em;transition:.15s}.inbox .filters button.on{background:var(--g900);color:#fff}.inbox .list{flex:1 1;overflow-y:auto}.inbox .conv{display:flex;gap:12px;padding:14px 16px;position:relative;transition:.15s;width:100%;text-align:left;background:#fff;border:0;border-bottom:1px solid var(--g50)}.inbox .conv:hover{background:var(--g50)}.inbox .conv.sel{background:var(--blue-50)}.inbox .conv.sel:before{content:"";position:absolute;left:0;top:0;bottom:0;width:3px;background:var(--blue)}.inbox .conv .av{width:42px;height:42px;border-radius:13px;flex:0 0 auto;display:grid;place-items:center;font-weight:800;font-size:15px;color:#fff}.inbox .conv .l1{display:flex;align-items:center;gap:7px}.inbox .conv .l1 b{font-size:14px;font-weight:700;letter-spacing:-.02em}.inbox .conv .l1 .tm{margin-left:auto;font-size:11px;color:var(--g400);font-weight:600}.inbox .conv .pv{font-size:12.5px;color:var(--g600);font-weight:500;margin-top:3px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:200px}.inbox .stbadge{font-size:10.5px;font-weight:800;padding:3px 7px;border-radius:6px}.inbox .st-wait{color:var(--red);background:#FFECEE}.inbox .st-ai{color:var(--blue);background:var(--blue-weak)}.inbox .st-done{color:var(--g500);background:var(--g100)}.inbox .st-human{color:#0a9d63;background:#E2F8EF}.inbox .unread{position:absolute;right:16px;bottom:16px;min-width:18px;height:18px;border-radius:9px;background:var(--blue);color:#fff;display:grid;place-items:center;padding:0 5px}.inbox .sla-chip,.inbox .unread{font-size:10.5px;font-weight:800}.inbox .sla-chip{padding:3px 8px;border-radius:6px;white-space:nowrap;flex-shrink:0}.inbox .sla-red{color:var(--red);background:#FFECEE}.inbox .sla-amber{color:#B26A00;background:#FFF3DF}.inbox .sla-green{color:#0a9d63;background:#E2F8EF}.inbox .sla-met{color:var(--g500);background:var(--g100)}.inbox .thead-sla{margin-left:auto}.inbox .thead-time{margin-left:auto;font-size:12px;font-weight:600;color:var(--g400)}.inbox 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var(--g200);border-radius:10px;box-shadow:var(--sh-pop);padding:5px;display:flex;flex-direction:column;gap:2px}.inbox .op-menu-item{text-align:left;font-size:13px;font-weight:600;color:var(--g800);background:none;border:0;border-radius:7px;padding:8px 10px;cursor:pointer;transition:background .12s;white-space:nowrap}.inbox .op-menu-item:hover{background:var(--g50)}.inbox .op-menu-backdrop{position:fixed;inset:0;z-index:20;background:transparent;border:0;cursor:default;padding:0}.inbox .thead .av{width:40px;height:40px;border-radius:12px;display:grid;place-items:center;color:#fff;font-weight:800;flex:0 0 auto}.inbox .thead .nm b{font-size:15px;font-weight:800;letter-spacing:-.03em}.inbox .thead .nm span{font-size:12px;color:var(--g500);font-weight:600}.inbox .sla{margin-left:auto;display:flex;align-items:center;gap:7px;font-size:12px;font-weight:800;color:var(--red);background:#FFECEE;padding:7px 12px;border-radius:10px}.inbox .sla .ic{width:7px;height:7px;border-radius:50%;background:var(--red);animation:mm-pulse 1.4s infinite}.inbox .tfeed{flex:1 1;overflow-y:auto;padding:20px;display:flex;flex-direction:column;gap:13px}.inbox .trow{display:flex;max-width:74%}.inbox .trow.op{align-self:flex-end}.inbox .trow.cu{align-self:flex-start}.inbox .trow .lbl{font-size:10.5px;font-weight:700;color:var(--g500);margin:0 4px 3px}.inbox .trow .bub{padding:11px 14px;font-size:14.5px;line-height:1.5;font-weight:500}.inbox .trow.op .bub{background:var(--blue);color:#fff;border-radius:16px 16px 4px 16px;font-weight:600}.inbox .trow.cu .bub{background:#fff;border:1px solid var(--g200);color:var(--g900);border-radius:4px 16px 16px 16px}.inbox .evtrace{margin:7px 4px 0;background:var(--g50,#fafafa);border:1px solid var(--g200);border-radius:10px;padding:8px 10px;max-width:520px}.inbox .evtrace-h{font-size:11px;font-weight:800;color:var(--g600);margin-bottom:6px}.inbox 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7px;border-radius:6px;margin-left:5px}.inbox .sysline{align-self:center;font-size:12px;font-weight:600;color:var(--g600);background:#FFF6E9;border:1px solid #ffe6be;padding:8px 13px;border-radius:12px}.inbox .replybar{padding:12px 16px;border-top:1px solid var(--g100);display:flex;gap:9px;align-items:center}.inbox .replybar .field{flex:1 1;background:var(--g100);border-radius:999px;padding:13px 17px}.inbox .replybar .field input{border:0;background:transparent;width:100%;font-family:inherit;font-size:14px;outline:none}.inbox .replybar .send{width:46px;height:46px;border-radius:50%;background:var(--blue);border:0;display:grid;place-items:center;box-shadow:var(--sh-float);flex:0 0 auto}.inbox .rhead{padding:16px 18px 0}.inbox .rhead b{font-weight:800;color:var(--g700);font-size:11.5px;text-transform:uppercase;letter-spacing:.02em}.inbox .reason{display:flex;align-items:center;gap:7px;font-weight:700;padding:8px 11px}.inbox .ev-degraded,.inbox 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i{display:block;height:100%;width:41%;background:var(--amber)}.inbox .btnrow{display:flex;gap:8px;margin-top:11px}.inbox .btn{flex:1 1;font-family:inherit;font-weight:800;font-size:14px;border:0;border-radius:13px;padding:13px;letter-spacing:-.02em;transition:.16s}.inbox .btn.primary{background:var(--blue);color:#fff;box-shadow:0 6px 14px rgba(49,130,246,.28)}.inbox .btn.primary:hover{background:var(--blue-dark)}.inbox .btn.ghost{flex:0 0 auto;background:var(--g100);color:var(--g700);padding:13px 16px}.inbox .kv{display:flex;justify-content:space-between;font-size:13px;padding:7px 0;border-bottom:1px solid var(--g50)}.inbox .kv:last-child{border:0}.inbox .kv .k{color:var(--g500);font-weight:600}.inbox .kv .v{color:var(--g900);font-weight:700}.inbox .kb-card{margin:13px 16px 20px;background:linear-gradient(135deg,#F4F8FF,#EAF2FF);border:1px solid #d6e6ff;border-radius:16px;padding:14px}.inbox .kb-card .kh{display:flex;align-items:center;gap:8px;font-size:13px;font-weight:800;color:var(--blue-dark)}.inbox .kb-card p{font-size:12.5px;color:var(--g700);font-weight:500;line-height:1.5;margin:8px 0 11px}.inbox .kb-card .kbtn{width:100%;font-weight:800;font-size:13.5px;border:0;border-radius:11px;padding:11px;background:var(--blue);color:#fff}@media (max-width:980px){.inbox{grid-template-columns:1fr;height:auto}.inbox .col.left,.inbox .col.right{border-top:1px solid var(--g100)}}.inbox .macro-wrap{position:relative;display:inline-flex}.inbox .macro-trigger{font-size:13px;font-weight:800;color:var(--g500);background:var(--g100);border:1px solid var(--g200);border-radius:8px;padding:0 12px;height:46px;cursor:pointer;transition:.15s;flex:0 0 auto}.inbox .macro-trigger:hover{background:var(--g50);color:var(--g700)}.inbox .macro-trigger[aria-expanded=true]{background:var(--blue-weak);color:var(--blue);border-color:var(--blue)}.inbox .macropop{position:absolute;bottom:calc(100% + 8px);right:0;z-index:30;width:340px;background:#fff;border:1px solid var(--g200);border-radius:16px;box-shadow:var(--sh-pop);overflow:hidden}.inbox .macropop .mh{display:flex;align-items:center;justify-content:space-between;padding:12px 15px;border-bottom:1px solid var(--g100)}.inbox .macropop .mh b{font-size:13.5px;font-weight:800}.inbox .macropop .mh span{font-size:11px;color:var(--g500);font-weight:700;background:var(--g100);padding:3px 8px;border-radius:7px}.inbox .macro{display:flex;gap:11px;align-items:flex-start;padding:10px 15px;width:100%;text-align:left;background:#fff;border:0;border-bottom:1px solid var(--g50);cursor:pointer;transition:background .12s}.inbox .macro:last-child{border-bottom:0}.inbox .macro:hover{background:var(--g50)}.inbox .mk{font-size:10.5px;font-weight:800;color:var(--blue);background:var(--blue-weak);padding:4px 8px;border-radius:7px;flex:0 0 auto;margin-top:1px}.inbox .mt2{font-size:12.5px;color:var(--g600);font-weight:500;line-height:1.45;overflow:hidden;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical}.inbox .mt2 b{display:block;color:var(--g900);font-weight:700;font-size:13px;margin-bottom:2px}.inbox-toaststack{position:fixed;top:20px;right:24px;z-index:200;display:flex;flex-direction:column;gap:10px;width:340px;pointer-events:none}.inbox-toast{background:#fff;border:1px solid var(--g200);border-radius:16px;box-shadow:var(--sh-pop);padding:14px;display:flex;gap:12px;align-items:center;pointer-events:auto;animation:inbox-toast-in .2s ease}@keyframes inbox-toast-in{0%{opacity:0;transform:translateY(-8px)}to{opacity:1;transform:none}}.inbox-toast .ti{width:40px;height:40px;border-radius:12px;display:grid;place-items:center;font-size:20px;flex:0 0 auto}.inbox-toast.sla-amber{border-color:#FFD9A0}.inbox-toast.sla-amber .ti{background:linear-gradient(135deg,#FFB155,#FF9500)}.inbox-toast.sla-red{border-color:#FFD9DE}.inbox-toast.sla-red .ti{background:linear-gradient(135deg,#FF6B6B,var(--red))}.inbox-toast.new-consult .ti{background:linear-gradient(135deg,#5B8DEF,#1B64DA)}.inbox-toast .body{flex:1 1;min-width:0}.inbox-toast .body b{font-size:13.5px;font-weight:800;display:block}.inbox-toast .body p{font-size:12px;color:var(--g600);font-weight:500;margin-top:2px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.inbox-toast .dismiss{flex:0 0 auto;width:28px;height:28px;border-radius:8px;background:var(--g100);border:0;color:var(--g500);font-size:16px;display:grid;place-items:center;cursor:pointer;transition:background .12s}.inbox-toast .dismiss:hover{background:var(--g200)}